At Pupshala, we are committed to ensuring your satisfaction with every purchase you make. We understand that occasionally you may need to return or exchange a product, and we have a straightforward return policy in place to assist you.

If you have purchased an unopened, unused product that is still in its original packaging, you may be eligible for a return or exchange within [X] days of the purchase date. Simply contact our customer support team with your order details, and we will guide you through the return process.

We also understand that receiving a damaged or defective product can be disappointing. If you receive such a product, please reach out to us immediately, providing us with the necessary details and any supporting evidence, such as photos. Our dedicated team will work with you to resolve the issue promptly.

Please note that for returns or exchanges, proof of purchase, such as an order confirmation or receipt, is required. Additionally, certain products, such as perishable items or products that have been opened or used, may not be eligible for return due to health and safety reasons.

To ensure a smooth return experience, please ensure that the returned products are in their original condition, including all original packaging and accessories. We recommend using a trackable shipping method to return the items and retaining the shipping receipt for your records.

Once we receive the returned items, our team will inspect them to ensure they meet the eligibility criteria. If approved, we will initiate the refund or exchange process. Please note that the refund will be issued using the original payment method, and the processing time may vary depending on your financial institution.

If you have any questions or concerns regarding our return policy, our customer support team is ready to assist you. We value your satisfaction and aim to make your shopping experience with us as enjoyable as possible.

Thank you for choosing Pupshala for your dog, cat, and fish food needs. We appreciate your trust and look forward to serving you and your pets with the utmost care and dedication.